Parents’ handbook

We provide childcare for and educate children from 3 months – 5 years in Croydon, Surrey. Your children will be
cared for and educated during their most formative years. In order to maintain the
high standards of the day nursery and preschool it is important that parents read the following notes:

Click the section you would like to see.

1. Age of admittance
2. Parents as Partners
3. Key Worker
4. Schedule of Activities
5. Absences
6. Holidays
7. Fees
8. CCTV and Remote Monitoring
9. Sickness and Accident
10. Clothing & Personal Property
11. Outings
12. Items of value
13. Arrival & Departure Procedures
14. Meals and Diet
15. Miscellaneous Charges
16. Equal Opportunities
17. Behaviour Management Policy
18. Fire Drill
19. Termination of Agreement
20. Complaints Procedure

 

Policies and procedures

1. Age of Admission

Elgin Nursery cares for children from 3 months to 5 years. Parents are asked to
produce their child’s birth certificate when accepting a place at the day nursery.

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2. Parents as Partners

Elgin Nursery works together with parents in ensuring that quality care is provided for their children.

All parents are welcome to visit the nursery at any chosen time.

Parents have access to their child’s records and are consulted in respect of the care provided.

Information concerning the nursery activities and any events is regularly distributed in our newsletters so that they are up to date with the daily running of the nursery.

Parents are able to inspect all the Policies of the Nursery at any chosen time.

Parents’ groups are accorded hospitality and all facilities on the nursery premises.

A suggestion system is in operation.

Parents Evenings are held twice a year. Parents are able to discuss their child’s progress with their child’s Key Worker during those meetings.

Parents are encouraged to take part in regular organized activities i.e. come and bake day, story time, creative afternoon. Coffee mornings are organized so that parents can go through their child’s folders and have informal chats with their child’s Key Worker.

We have a parent representative who collects the ideas of other parents and shares these with the Senior Staff who in turn takes their ideas and suggestions on board.

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3. Key Worker

Elgin Nursery operates on a Key Worker system. Each child is allocated a Key Worker at the time of the settling in period.

The Key Worker records information given by the parent during the settling period of the child’s daily routine i.e. sleeping and eating habits.

For under three years old the Key Worker keeps a record of the child’s activities, what the child enjoyed doing, daily food intake, sleep pattern, interaction with other children and staff.

The Pre-school Key Workers complete a weekly book which goes to the parents on the weekend so that they are able to see what their child has been doing during the week.

Key Workers will provide regular observations upon individual children, this information is used to set the child’s Next Step which relates to the child’s individual development as tracked through the Early Years Foundation Stage.

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4. Schedule of Activities

Hours of opening are 8:00 am – 6:00 pm. Breakfast will be served between 8:00 am to 8:30 am. Children arriving after 8:30 am must have breakfast prior to arriving at the nursery.

Please telephone the nursery before 10:00 am if your child is to be absent for any period of time. It is important we know how many children are going to be in the building at any given time. Full-time children will not be accepted before 8:00 am.

The latest time for collection is 6:00 pm.
Part-time morning session: Children cannot be accepted before 8:00 am and must be collected by 1pm.
Part-time afternoon session: Children cannot be accepted before 1:00 pm and must be collected by 6:00 pm.
Parents are requested to adhere to these times strictly.

If any person other than a parent is calling for a child we must be informed who that person is in writing on a consent form, and where possible, we ask to be introduced to the person before collection is made. If not a photograph is required to help us identify the person who will be collecting your child.
A child release form should be filled in at the time of registration.

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5. Absences

It is important that the Nursery is notified if your child is to be absent. This can be done by calling the nursery before 10:00 am. If your child is absent then the full fees must be paid.

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6. Holidays

The Nursery is open throughout the year except for Statutory
(bank) holidays and two training days each year. The Nursery may also be closed for approximately 7 days at Christmas time, depending on which day the holiday falls. The Nursery will close early on Christmas Eve, New Year’s Eve and Annual Outing Day.

The Nursery may also close due to severe weather conditions. Full fees are charged for both full and part-time pupils for all these days.

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7. Fees

A non-refundable deposit of two weeks fees is payable when accepting or holding a place at the Nursery. This will be adjusted with the fees for the last two weeks that the child attends. All future fees must be paid weekly in advance on the Friday or the last day of attendance of the week for the following week.

A registration fee is also required if you wish to register your child at the day nursery. If your child is absent full fees must be paid, as the costs of staff, heating and lighting are still need to be met. There will be no reduction for any ‘part weeks’ your child might be absent.

Fees may be paid by cash, cheque (these must be supported by a current cheque guarantee card)childcare voucher or standing order to be clear in our account on the 1st of the month. Monthly fees must be paid by the 1st of the Month in advance.

As stated before, there is no refund for statutory (bank) holidays, training days and early closing day.

There is a £10 charge for the first fifteen minutes and following £1 per minute thereafter, every minute you are late to collect your child, required to be paid that evening or first thing on the following morning. Please note that Elgin Nursery is not insured after 6:00 pm. If persistent late collection occurs we are obliged to inform OFSTED.

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8. CCTV and Remote Monitoring

Our Nursery is equipped with CCTV enabling parents to see their children through the internet. Parents are required to sign their consent when registering their child with the nursery. Access through internet will be password protected. Once registered, access details can be obtained from the Manager.

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9. Sickness and Accident

Any child suffering from a doubtful rash, sore, discharge from the eyes or nose, sickness or diarrhoea or high temperature, should be kept at home until a doctor has verified that the symptoms have disappeared.

A Doctor’s note is required on return to the nursery. Should a child become sick at the Nursery, every effort will be made to contact the parents. A child illness report will be filled in and the child will need to be symptom free for 48 hours. Please ensure that you indicate where you can be contacted during Nursery hours.

Medicines are not administered at the nursery unless prescribed by the General Practitioner. The child has to be kept home for 24 hours if he or she has been prescribed medication by the doctor. The child’s guardian is to complete written instructions for the drug, dose and timings required.

In case of emergency the manager has a right to take the child to the hospital. If a child has to be taken to hospital one member of staff will accompany the child at all times. Another member of staff will notify the emergency services and the parents. The member of staff accompanying the child to the hospital will have an emergency card with them and the child will only be moved in an ambulance and not a staff car.

We ask you to please inform us of any accidents that your child may have outside the Nursery as we will inform you of any accident your child may have whilst at the Nursery. You are required to sign the Accident form after the information has been passed on to you.

We are obliged to inform The Local Safeguarding Board of any concerns we have about any child in our care this is a requirement of our registration.

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10. Clothing and Personal Property

All belongings must be marked with your child’s name.
THIS IS VERY IMPORTANT.

Children should be provided with pumps /slippers and tie-bags labelled with the child’s name. Coats, hats and scarves should be hung on hooks provided and footwear placed in the tie-bag and hung up.

Parents are asked to refrain from putting belts and buckles on their children’s clothing as they may find it difficult to use the toilet.

Articles are left at the Nursery at the owner’s own risk. Parents are asked to provide a change of clothing for their child while they attend Nursery. Children are involved in activities throughout the day and it is the responsibility of the parents to provide with protective clothing for their child. Elgin Nursery will not be responsible for any damaged clothes.

Parents are asked to provide blankets and linens for their children. These must be collected every Friday and fresh set to be brought into the nursery every Monday. Parents must provide nappies, nappy cream, wipes and prepared bottles for their children.

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11. Outings

There will be an annual outing to which all the children, siblings and parents will be invited. Details of the event will be confirmed nearer the time. Children are taken through the week to the library, shops, park or any other relevant place they may be ‘studying’ for their weekly projects.

All parents should sign an Outings Consent form when they confirm their child’s place at the Nursery. If parents decide the child will not attend the outing alternative childcare must be arranged.

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12. Items of Value

Children are not be to wear jewellery, money or other valuables to the Nursery as we cannot accept responsibility for their safekeeping.

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13. Arrival and Departure Procedures

Parents aee asked to bring their children into the Nursery, remove coats and bags and bring them into the appropriate rooms, say ‘Good Bye’ and collect them by 1:00 pm if they are attending the morning session.

For afternoon session attendance, parents must not bring their children before 1:00 pm due to staff lunch and children’s sleep times, (unless prior arrangement has been agreed with the Manager, in an emergency).

Children are to be collected promptly at 6 pm as the Nursery is not insured before 8:00 am or after 6:00 pm.

Settling-in period: Parents must confirm the timings they
need to pick their child up. We have arrival and departure
procedure which you can discuss with the manager.

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14. Meals and Diet

We serve breakfast, mid-morning snack, lunch and afternoon snacks. Any child requiring breakfast must be in the Nursery before 8:30 am. Full day care children will be provided with lunch.

All meat served is halal. We do not serve pork or beef – but we do cater for special dietary requirements. Please check the menu board daily. The children take their meals with their peers in the Nursery rooms and ‘Thank you’ is said prior to eating.

We respect each child’s individual and cultural needs meal times are a social learning occasion and the children are allowed to eat at their own pace. If at any time you feel that you would like your child to eat home-prepared food please provide it and the staff will be happy to heat it up and serve it to your child.

If you have any queries, concerns or dislike of certain foods please feel free to inform us. Please do NOT bring nuts or food containing nuts to the nursery. We advise not to bring sweets, chocolates, chewing gum or drinks to the nursery. Refreshments are supplied by the Nursery at break and lunch time. We also celebrate your child’s birthday whilst at Nursery but we ask that you provide the cake.

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15. Miscellaneous Charges

An administration charge of £30.00 will be made for returned cheques and direct debits. Charges for late payment of fees will be £10.00 for the first Monday and £4.00 daily thereafter.

There is a £5 charge for signing and filling any forms that are not related to Elgin Nursery.

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16. Equal Opportunities

Elgin Nursery operates within a multi-cultural setting and we support equal opportunities. We believe that no child or adult should be disadvantaged or be subject to discrimination due to race, gender, creed or ability.

We encourage positive images through play and resource use. We promote anti-sexism and anti-racism by challenging stereotypes.

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17. Behaviour Management Policy

Our focus is on positive discipline which builds on a child’s desire to please adults who are important to them. We reinforce ‘GOOD’ behaviour by praise, approval and hugs, rather than trying to make children ‘good’ by punishing them when they misbehave.

Staff will be reported to the OFSTED and Social Services if they are found to have smacked a child. In such circumstances there will be a complete investigation and the member of staff in question will be dismissed forthwith.

Elgin Nursery is a ‘NO SMACKING ZONE’ and neither staff nor parents are allowed to smack a child on these premises. We operate a ‘time-out’ where a child will be removed from an incident/situation, spoken to, and allowed to return to their activity when calmer. This process takes 3-4 minutes.

Elgin nursery is a NO SMOKING ZONE. If you would like to read our policy in detail please ask the manager to give a copy for you to read which you can find in our Operations Manual.

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18. Fire Drill

We have one fire drill per month approximately. We evacuate the premises by the safest route to our main assembly point at the front of the Nursery. In the event of fire our place of safety is displayed in the Nursery. From there parents will be telephoned to collect their children.

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19. Termination of Agreement

If for any reason Elgin Nursery or the parents wish to terminate the agreement, the basis of which is the signed prospectus, either party may do so, giving two months written notice to the other. In the case of the parents wishing to terminate the agreement, they may also do so by paying two months fees in lieu of notice.

In exceptional circumstances Elgin Nursery may terminate the agreement immediately if you or any person who has responsibility for your child is abusive towards or acts in an inappropriate manner towards or in front of any other child or member of our staff.

Examples of such circumstances are persistent late payment or non-payment of fees, or where a child is deemed by the staff to totally unsuited to the Nursery for whatever reason.

You must also give us two months notice to reduce the number of sessions your child attends or if you choose to defer your child’s start date. If two months notice is not given you will be liable to two months fees.

We are concerned for the happiness of your child. If after a reasonable period it is clear that your child is not settled, the Manager may advise that he or she be removed from the Nursery. The child may be readmitted a later date.

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20. Complaints Procedure

If you have a complaint about the service that Elgin Nursery provides, please discuss it with the staff, or the manager. We will look into it and work out an acceptable solution with you.

If you feel that we have not satisfactorily dealt with any issue, we shall investigate all complaints in detail and endeavour to reach a satisfactory solution in the best interest of the children under our care. Alternatively if you feel unable to approach us you may contact OFSTED. We also have detailed Complaints Procedure in our Operations Manual if you wish to read.

After reading these regulations, please complete the Enrolment form, Medical consent and Outings form. If any of these details change, please inform the Manager immediately.

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